Employee Handbook: Policies for Chinese Restaurant Staff

Welcome to the Family: Your Role at [Restaurant Name]

We’re thrilled to have you join our team! At [Restaurant Name], we’re more than just a Chinese restaurant; we’re a family that values hard work, dedication, and a shared passion for delivering exceptional dining experiences. This employee handbook outlines the policies and procedures that help us achieve our goals. It’s designed to be a guide, a resource, and a testament to our commitment to creating a positive and productive work environment for everyone. Please take the time to read it carefully and ask any questions you may have. We are here to support you every step of the way. This handbook is designed for all our team members, from kitchen staff to front-of-house employees. Understanding these policies is crucial for your success, our restaurant’s success, and the satisfaction of our valued customers.

Why We Have These Policies

Why have all these rules? It’s simple: clear policies create a smooth, fair, and enjoyable work atmosphere. They ensure everyone knows what’s expected, which reduces misunderstandings and helps us all work together as a well-oiled machine. Our commitment is to provide a professional environment where you can thrive and grow within your role. We strive to make every interaction with staff and customer positive, and these policies help us achieve this objective.

Core Values: What We Stand For

At the heart of [Restaurant Name] lies a set of core values that guide our actions and decisions. These are not just words on a page; they are the principles that shape our workplace culture and the way we treat each other and our guests.

• Respect: We treat each other with courtesy, empathy, and understanding, regardless of position or background. This includes respectful communication and valuing diverse viewpoints.
• Teamwork: We work together to achieve common goals, supporting and helping each other out. Teamwork is the foundation of a successful Chinese restaurant, and we all play a part.
• Quality: We are dedicated to providing high-quality food and exceptional service. This involves attention to detail in every aspect of our operations, from the sourcing of ingredients to the final presentation of the dish.
• Integrity: We act honestly and ethically in all our interactions. Maintaining trust is crucial for building a positive and reliable work environment.
• Customer Focus: We aim to exceed our customers’ expectations with every interaction. Understanding customer needs is vital for the success of our restaurant.
• Continuous Improvement: We constantly seek ways to enhance our operations and improve ourselves. We embrace feedback and believe in continuous learning.

Employment Basics: Your Rights and Responsibilities

Types of Employment

We offer various employment opportunities including:

• Full-Time: Employees working a regular schedule of 30 hours or more per week. Typically, these roles are entitled to benefits (refer to the Benefits section).
• Part-Time: Employees working a regular schedule of fewer than 30 hours per week. Benefit eligibility may vary.
• Temporary/Seasonal: Employees hired for specific periods or projects, typically with a fixed end date.

Your employment type will be clearly stated in your offer letter. If you have any questions, please speak with HR or your direct supervisor.

Equal Opportunity Employment

[Restaurant Name] is an equal opportunity employer. We are committed to a work environment that is free of discrimination and harassment. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. We embrace diversity, and we know that our different backgrounds and perspectives strengthen our team.

At-Will Employment

Unless otherwise stated in a written agreement, all employees of [Restaurant Name] are considered at-will employees. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable state and federal laws.

Employment Verification

You are required to provide accurate and complete information during the hiring process. We use [name of background check service] for background checks. If you have any prior convictions, they will not be an automatic bar to employment.

Employee Data Changes

Please notify HR promptly if you have any changes in personal information such as address, phone number, or emergency contact information. Keeping your records up to date ensures we can reach you when necessary and administer your benefits properly.

Compensation and Benefits: Your Total Package

Wages and Payroll

• Pay Schedule: Employees are paid [Frequency – e.g., bi-weekly] on [Day – e.g., Friday] by [Method – e.g., direct deposit].
• Timekeeping: You must accurately record all work hours using [Timekeeping Method – e.g., time clock, electronic system]. Falsification of time records is grounds for disciplinary action, up to and including termination.
• Overtime: You will be paid overtime at a rate of 1.5 times your regular hourly rate for all hours worked over 40 in a workweek, in accordance with federal and state laws.
• Wage Deductions: Deductions from your wages will only be made as required by law or with your prior written authorization.

Benefits

• Health Insurance: Full-time employees may be eligible for health insurance coverage. Details about the plan, eligibility, and contribution amounts will be provided upon hire.
• Paid Time Off (PTO): We offer paid time off for eligible employees. The amount of PTO you accrue will depend on your hours worked and tenure at the Chinese restaurant.
• Sick Leave: We provide paid sick leave in compliance with applicable laws. Please notify your supervisor as soon as possible if you need to take sick leave.
• Meal Benefits: Employees may be entitled to discounts on meals during work hours. Specifics can be found in your offer letter.

Note: Benefit eligibility and details may vary based on your employment status. Please refer to your offer letter or contact HR for specific information.

Standards of Conduct: Professionalism and Teamwork

Attendance and Punctuality

• Schedule Adherence: You are expected to arrive at work on time and ready to begin your shift. Tardiness disrupts the team and can impact customer service. Please notify your supervisor if you anticipate being late.
• Absence Notification: If you are going to be absent, you are required to notify your supervisor as soon as possible. Please refer to your direct manager about how to handle absences. Unexcused absences can lead to disciplinary action.
• Time Off Requests: Please submit time-off requests to your supervisor at least [Time Frame – e.g., two weeks] in advance, if possible. Requests will be considered based on staffing needs.

Dress Code and Personal Appearance

• Uniform: You are required to wear the company-provided uniform (or specific attire as directed by your manager) during your shift and keep it clean and presentable.
• Personal Grooming: Maintain a professional appearance at all times. This includes keeping your hair clean, well-groomed, and out of your face, keeping your nails trimmed and clean and any other requirements specified by management.
• Jewelry: Keep jewelry to a minimum for hygiene and safety. Avoid dangling jewelry that can get caught in equipment.

Workplace Conduct

• Professionalism: Be polite, courteous, and respectful to colleagues, customers, and supervisors at all times. Create a positive and welcoming environment for all.
• Communication: Communicate openly and respectfully with your coworkers, supervisors, and customers. Use clear and concise language to avoid misunderstandings.
• Confidentiality: Do not disclose confidential company information, including customer data, trade secrets, and sensitive business information.
• Harassment and Discrimination: Harassment and discrimination of any kind are strictly prohibited. This includes but is not limited to verbal, physical, and electronic harassment. If you experience or witness any harassment or discrimination, you should report it immediately to HR or your direct supervisor.
• Conflict Resolution: If you have a conflict with a coworker, address it professionally and directly with that individual or your supervisor. Gossip and negativity have no place in our team environment.
• Social Media: When you are representing our brand online please be professional. Refrain from making negative or disparaging comments about the restaurant, staff or customers.

Job-Specific Responsibilities

Front-of-House Staff (Servers, Hosts, Bussers)

• Customer Service: Greet customers with a smile, take orders accurately, handle payment transactions, and ensure they have a positive dining experience.
• Menu Knowledge: Be familiar with all menu items, ingredients, and any specials. Be prepared to answer customer questions about the food and drinks.
• Table Management: Set tables, clear tables, and keep the dining area clean and organized. Be aware of seating arrangements to maximize service efficiency.
• Order Accuracy: Double-check all orders to ensure accuracy. Deliver food to the correct tables promptly.
• Upselling: Suggest additional items, such as appetizers, desserts, and drinks, to enhance the dining experience.
• Cash Handling: Handle cash and credit card transactions accurately and responsibly. Follow all cash handling policies.

Back-of-House Staff (Cooks, Dishwashers, Prep Staff)

• Food Preparation: Follow recipes and guidelines to prepare high-quality food consistently. Practice proper food handling and hygiene procedures.
• Kitchen Safety: Adhere to all kitchen safety procedures. Maintain a clean and organized workspace. Use all equipment correctly and safely.
• Inventory Management: Assist with inventory management as needed. Notify your supervisor of low stock levels.
• Dishwashing: Wash dishes and cooking equipment efficiently and thoroughly. Ensure a clean and hygienic kitchen environment.
• Cleaning and Sanitation: Follow all cleaning and sanitation procedures. Clean all cooking equipment and surfaces regularly.
• Time Management: Manage your time efficiently. Prepare items on time, according to the order schedule and flow of service.

Safety and Security: A Priority for All

General Safety Practices

• Incident Reporting: Report all accidents, injuries, and near misses immediately to your supervisor.
• Safety Equipment: Use all provided safety equipment and follow safety guidelines at all times.
• Emergency Procedures: Be aware of all emergency procedures, including evacuation plans and first aid protocols.
• Fire Safety: Know the location of fire extinguishers and how to use them. Follow all fire safety regulations.

Food Safety Practices

• Hand Hygiene: Wash your hands frequently and thoroughly, especially after handling raw food, using the restroom, or touching dirty surfaces.
• Cross-Contamination: Prevent cross-contamination by using separate cutting boards, knives, and utensils for raw and cooked foods.
• Temperature Control: Cook, hold, and store food at safe temperatures. Use food thermometers to check internal temperatures.
• Proper Storage: Store food in designated containers and areas. Label all containers with contents and dates.
• Allergen Awareness: Be aware of common food allergens. Follow proper procedures for preparing meals for customers with allergies.
• Personal Hygiene: Do not handle food if you are sick or have symptoms of illness. Keep hair tied back and any cuts or sores on hands covered.

Security Practices

• Loss Prevention: Report any suspicious activity to your supervisor. Follow all procedures to prevent theft.
• Building Security: Secure the building at the end of the shift. Ensure all doors and windows are locked.
• Customer Safety: Ensure the safety of our customers. Be aware of potential hazards in the dining area and kitchen.

Use of Company Property

Equipment Usage

• Proper Training: You must be properly trained on the use of all equipment before operating it. Misuse can lead to accidents and damage.
• Care and Maintenance: Handle equipment with care. Report any damaged or malfunctioning equipment to your supervisor immediately.
• No Personal Use: Company equipment should only be used for business purposes. Personal use is prohibited.

Technology and Communication

• Email and Internet: Use company email and internet access for business purposes only. Avoid accessing personal email and social media.
• Company Phone: Use the company phone for business communications. Personal phone calls should be kept to a minimum.
• Passwords: Keep all company passwords confidential. Do not share them with anyone.

Disciplinary Actions: Maintaining Standards

We hope to maintain a positive work environment and minimize the need for disciplinary actions. However, the following guidelines are in place to address unsatisfactory work performance or breaches of policy.

Types of Disciplinary Actions

• Verbal Warning: The first instance of minor policy violations.
• Written Warning: A more formal warning for continued or repeated violations. This will be placed in the employees file.
• Suspension: Temporary removal from work due to serious policy violation, while waiting for next steps.
• Termination: Final action to separate the employee from employment.

Grounds for Disciplinary Actions

Examples of conduct that could lead to disciplinary action include, but are not limited to:

• Violation of any policies outlined in this handbook.
• Failure to meet performance standards.
• Dishonesty or theft.
• Insubordination.
• Harassment or discrimination.
• Excessive absences or tardiness.
• Gross misconduct.
• Damage to company property.
• Falsification of time records.

Due Process

Employees have a right to be heard and to provide their perspective if any disciplinary action is being considered. All disciplinary actions will be based on factual and demonstrable evidence.

Resignation and Termination: Transitioning Out

Resignation

• Notice Period: We request that employees give at least [Time Frame – e.g., two weeks] notice of their intent to resign. This will allow us to transition a new team member and ensure a smooth work flow.
• Exit Interview: Upon resignation, employees may be asked to participate in an exit interview.
• Return of Company Property: All company property, including uniforms, keys, and other company items, must be returned by the last day of employment.

Termination

• Involuntary Termination: Involuntary termination may occur due to poor performance, policy violations, or other reasons.
• Final Paycheck: Upon termination, employees will receive their final paycheck in accordance with the law.
• Benefits: Information on continuation of benefits will be provided if applicable.

Learn Business: Your Partner in Success

[Restaurant Name] values continuous improvement and growth. That’s why we’re excited to highlight how Learn Business can be a valuable resource for your development and support in your career. Learn Business is a platform that provides tailored guidance and templates for businesses of all sizes, including restaurants like ours.

How Learn Business Supports Us

• Customized Templates: Learn Business offers a variety of customizable templates for essential business documents, including scheduling templates, marketing materials and operational procedures. These resources can help us maintain consistency and efficiency across all our operations.
• Training Modules: Access training modules that can help enhance specific skills for all staff, focusing on service, kitchen, or overall management. This allows us to grow our team’s skills and foster a strong culture of continuous improvement.
• Guidance and Support: Learn Business can guide us on the latest food safety regulations, labor laws and best practices for the restaurant industry. This helps us stay ahead of challenges, ensuring compliance and maintaining a safe work environment.
• Business Strategies: Learn Business helps us develop strategies to improve customer experience, manage costs and create opportunities for growth.
• Employee Development: Learn Business provides resources to develop our employees, enhancing job satisfaction and overall performance.
• Easy to Use Platform: It is an easy-to-use platform that supports the business at all levels. From the entry level employee to the owner of the business.
• Resource Optimization: We leverage the templates and best practices from Learn Business to optimize resource allocation, reducing costs, and improving profitability.

By integrating Learn Business into our operations, we are not just running a Chinese restaurant, we are creating a framework for sustainable growth and employee development. The resources available on Learn Business empower both our employees and the business as a whole. Learn Business can help enhance all areas of our business.

Agreement and Acknowledgment

This employee handbook is a comprehensive guide to the policies and procedures of [Restaurant Name]. By accepting employment, you agree to abide by the guidelines outlined in this handbook. It is the employee’s responsibility to be familiar with the policies. This handbook is not a contract of employment but will be used for daily operations.

Please sign the acknowledgment form provided by your supervisor and return it to HR to confirm that you have read, understood, and agree to comply with these policies.

We are excited to have you as part of the [Restaurant Name] team. We believe that together, we can create a thriving work environment and deliver outstanding service to our customers. We appreciate your contributions and look forward to a successful working relationship. If you have any questions, please do not hesitate to ask your supervisor or a member of the HR team.